Customer Support - PincoCharm
Shipping and Return Policies
At PincoCharm, we strive to make your shopping experience seamless and enjoyable. We offer fast, reliable shipping across Turkey to ensure your Pinko handbag reaches you quickly and safely.
- Shipping Times: Most orders are processed within 1-2 business days and delivered within 3-7 business days, depending on your location. We use trusted courier services to guarantee safe delivery.
- Shipping Costs: We offer free shipping for orders above a specified amount. For orders below this threshold, a nominal fee applies, which will be calculated at checkout.
- Order Tracking: Once your order is shipped, you’ll receive a tracking number to monitor its progress.
Return Policy: If you’re not completely satisfied with your purchase, you can return it within 14 days of delivery. The item must be unused, in its original packaging, and with all tags attached. Returns are simple: contact our customer support team, and we’ll guide you through the process.
At PincoCharm, your happiness is our priority, and we’re committed to providing flexible policies for a stress-free shopping experience.
Our Guarantees
Shopping at PincoCharm means shopping with confidence. We are committed to delivering the highest quality products and ensuring your satisfaction with every purchase.
- Authenticity Guarantee: We guarantee that all Pinko handbags sold on our website are 100% authentic and sourced from official distributors. Each product comes with proof of authenticity, giving you peace of mind.
- Quality Assurance: Our handbags are inspected thoroughly before shipment to ensure they meet the highest standards of craftsmanship.
- Customer Support: Our dedicated support team is available to assist you with any inquiries, from product selection to after-sales services.
- Secure Payments: We use advanced encryption technologies to protect your personal and financial information. Your data is safe with us.
At PincoCharm, we believe in building trust and providing an unparalleled shopping experience. Your satisfaction is guaranteed every step of the way.
Contact UsCustomer Reviews
Here’s what our happy customers have to say about their experiences with PincoCharm:
“I’ve always loved Pinko, but finding authentic bags in Turkey was a challenge. PincoCharm made it so easy. The bag I received was perfect, and the service was excellent!”
Aylin, Istanbul
“I bought a Pinko clutch for a wedding, and it was the star of the evening! The delivery was quick, and the packaging felt luxurious. Highly recommend!”
Merve, Izmir
“I had questions about which bag to choose, and the customer support team was so helpful. They guided me to the perfect choice. I couldn’t be happier with my new bag!”
Selda, Ankara
“The return process was surprisingly simple when I decided to exchange my bag for another color. PincoCharm really prioritizes customer satisfaction.”
Leyla, Antalya
We value your feedback and work hard to make every shopping experience unforgettable.
Frequently Asked Questions
Yes, all our products are 100% authentic and sourced directly from official Pinko distributors.
Orders are typically delivered within 3-7 business days, depending on your location in Turkey.
You can return unused items within 14 days of delivery for a refund or exchange. Contact customer support to initiate the process.
Currently, we only ship within Turkey, but we’re working on expanding our reach in the future.
We accept major credit cards, debit cards, and secure online payment options.
Once your order is shipped, you’ll receive a tracking number via email to monitor its delivery progress.